Return Policy

Due to the nature of outlet stores, it is expected that some products may have a few small defects or damages on their packaging. This does not, however, affect the quality and effectiveness of the actual products inside. Any form of damage on packaging will not be accepted for a return. All discounted and/or sale products are deemed final and cannot be returned.

Returns allows return requests within 7 days from the date the order was received. These include items that have factory defects, and incorrectly shipped items or items significantly damaged beyond usability.

Item(s) to be returned must fulfill all the following conditions:

  1. Purchases of items on a promotional event (such as but not limited to: storewide sale, Buy1 Take1, brand offer, etc.) are deemed final and cannot be returned, exchanged, nor refunded.
  2. Damaged and/or defective items will be subject for further evaluation.
  3. Items must be returned in their original packaging including shoe boxes, non-woven bags, hang tags/labels, receipt, and proof of purchase.
  4. Items must be unworn, unused, unaltered and unwashed. reserves the right to test, inspect, and reject returns that do not meet these standards. The customer will be responsible for returning the package to Shipping and any additional cost/s incurred thereof must be shouldered by the customer.

Customers may email to file a request. All return requests are processed within 10-15 business days.


Only upon approval can refunds be made in the form of store credits on the customer's personal account. Customers may email for questions and requests for refund. All refunds are processed within 10-15 days.