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By using the ThePlayground.ph website, you hereby agree and accept the Terms and Conditions imposed hereon, whether as a guest or registered user. ThePlayground.ph reserves the right to update these Terms and Conditions without prior notice. By continuing to use the platform, you signify that you have read, understood, and consented to these Terms and Conditions.
ThePlayground.ph is operated by Gruppo Innovare Corporation (“Corporation”), a company duly organized and registered with the Securities and Exchange Commission of the Philippines, with Registration No. CS201000069. The corporation is likewise duly registered with the Bureau of Internal Revenue, with TIN Number 007-558-652-000.
Before you can be registered with ThePlayground.ph, you must be over 18 years of age. Upon registration, you will be required to provide valid information of your name, address, contact number, email address, and other personal information, which will be kept confidential by ThePlayground.ph. You are required to create a username and password for your account and you shall be responsible for maintaining the security and confidentiality of your account.
You shall also be responsible for all the transactions that are made under your account or password. ThePlayground.ph reserves the right to refuse registration, terminate accounts, or cancel orders at any time and for any reason including your failure to comply with any of the provisions of these Terms and Conditions of use.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
ThePlayground.ph carries various sporting and active lifestyle goods, such as but not limited to, the following: footwear, sports gear, equipment, and apparel for basketball, running, football, sportswear and training equipment.
ThePlayground.ph provides product information and reviews, such as on the nature, quality, and quantity of the product, but does not warrant that the information and reviews are accurate, complete, reliable, and free of errors. Materials are provided for product information purposes only and it shall not give rise to any commitment or obligation by us, nor shall not constitute any part of an offer or contract.
We assure you that every possible effort is made to display accuracy and detailing of colors to all products that appear on ThePlayground.ph. However, as screen calibrations vary, we cannot guarantee that your screen's display of any color will be 100% accurate.
As ThePlayground.ph is first and foremost an outlet store, some products sold at the site may have a few small defects or damages on their packaging. This does not, however, affect the quality and effectiveness of the actual products. Rest assured all items sold at ThePlayground.ph are in good condition.
The prices reflected on this website represent the full retail price, inclusive of tax and other applicable charges, subject to change without prior notice. But despite our best efforts, a small number of the items on our website may be mispriced. Should there be any price discrepancies, we will contact you and ask for your confirmation whether to proceed with the order at the amended price or to cancel your order
All orders are subject to processing and availability. To order, you must follow the instructions carefully and review the details of your prospective order before submission. After which, you will receive an email from us acknowledging receipt and acceptance of your order. The contract between us will only be formed when we send you the confirmation email. You may no longer change or modify your order once the confirmation email is sent to you.
ThePlayground.ph primarily accepts forms of payment via Paymongo and Cash on Delivery.
All credit and debit card payments will be coursed through Paymongo. Your card is pre-authorized at the time of making your order, with the payment being taken from your card once the order has been processed, upon sending the acknowledgement or confirmation email. ThePlayground.ph reserves the right to request documents (such as but not limited to: photo of the card, photo of a valid government issued ID) to further verify your identity. For card transactions placed under a different name, a signed letter from the card holder must expressly state that they are authorizing you to make the purchase with us along with the card holder's government-issued ID.
ThePlayground.ph also accepts cash on delivery nationwide via our trusted logistics partners.
Orders are processed daily from Monday to Friday. Orders placed after 08:00 AM during Fridays, weekends, and holidays will be processed on the next business day. Once your order has been processed, you will be provided with an order tracking number, which will be indicated in the confirmation or acknowledgment email that will be sent to you. You may check your order status with the tracking number provided to you. Your orders will be prepared for shipping once it has been processed. All transactions will be processed within 7-14 business days and may be tracked by contacting ThePlayground.ph via email at email@example.com. Our customer support team is available to serve you Mondays through Fridays, 9:00AM to 6:00PM.
ThePlayground.ph operates only in the Philippines; delivery addresses outside of the country will not be processed.
Orders are sealed and delivered within 7-14 days from placement of order, except in case of force majeure and fortuitous events.
Due to the nature of outlet stores, it is expected that some products may have a few small defects or damages on their packaging. This does not, however, affect the quality and effectiveness of the actual products inside. Any form of damage on packaging will not be accepted for a return. All discounted and/or sale products are deemed final and cannot be returned.
ThePlayground.ph allows return for damaged items. These include items that have factory defects, and incorrectly shipped items or items significantly damaged beyond usability.
Item(s) to be returned must fulfill all the following conditions:
ThePlayground.ph reserves the right to test, inspect, and reject returns that do not meet these standards. The customer will be responsible for returning the package to ThePlayground.ph. Shipping and any additional cost/s incurred thereof must be shouldered by the customer.
Customers may email firstname.lastname@example.org to file a request, use the subject "FOR RETURN ORDER # ____" All return requests are processed within 10-20 business days.
ThePlayground.ph allows exchange requests within 7 days from the date the order was received considering that the item for exchange passed our Return policy standards. For exchanges due to damaged, defective or wrong items, customers may email email@example.com to check the availability of the item or size they want to change to.
Exchange items can be of the same, higher, or lower value. The difference between the original and lower-priced items will be refunded while the difference between the original and higher-priced items will be billed via COD. All exchange requests are processed within 10-20 business days.
Only upon approval can refunds be done on the customer's personal account. Customers may email firstname.lastname@example.org for questions and requests for refund. All refunds are processed within 14-21 days.
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the full extent permissible by the applicable law, ThePlayground.ph disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.
ThePlayground.ph does not warrant that information, content, materials, products and other services included made available to you or electronic communications sent from ThePlayground.ph are free from viruses and harmful components. ThePlayground.ph will not be held liable for any damages arising from the use of its website.
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
Without prejudice to our other rights under these terms and conditions, a breach in any way of these terms and conditions, shall allow us take such action as we deem appropriate, including but not limited to, suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
ThePlayground.ph adheres to Republic Act No. 10173, also known as the Data Policy Act of 2012. We shall therefore only gather and use your name and other information related to our dealings with you.
We shall retain your information only for as long as necessary for the fulfillment of the purposes for which the data was obtained, for legitimate business purposes or as provided by law.
ThePlayground.ph shall not share or disclose customers’ personal information, collected through this site, with third parties, except to those ThePlayground.ph are in contract with to carry out its obligations. However, in exceptional circumstances, ThePlayground.ph may be required to disclose your personal information on certain grounds and circumstances provided by law.
Without limiting the generality of the foregoing, we use Customer Data to, among others:
ThePlayground.ph ensures that all information gathered is safely and securely stored and cannot be easily accessible to third parties.
If you believe that your privacy has been breached by ThePlayground.ph please immediately notify us via email at email@example.com. Our customer support team is available Mondays through Fridays, 9:00AM to 6:00PM.
In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable, it shall not affect the other provisions, which shall remain in full force and effect.
This Agreement and all matters arising from it are governed by and construed in accordance with the laws of the Republic of the Philippines, whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement to the exclusion of all other courts and jurisdictions.